AI-Powered Automation & SAP Cloud Integration for Michigan's Leading Family-Owned Furniture Retailer
Michigan's Largest Family-Owned Furniture Retailer
Gardner White Furniture stands as Michigan's largest family-owned furniture retailer, operating 12 full-service stores across the state with a 450,000 square foot distribution center in Auburn Hills. As a fourth-generation family business, Gardner White has successfully navigated over a century of retail evolution while maintaining its commitment to Michigan communities and customers.
However, the next 24 months represent a critical inflection point. The convergence of SAP's 2027 ECC migration deadline, explosive growth in AI automation technologies, and fundamental shifts in consumer behavior create both unprecedented challenges and transformative opportunities.
Why Gardner White Must Act in 2026-2027
SAP ECC mainstream maintenance ends December 2027. Migration to SAP S/4HANA Cloud is mandatory to maintain support, security, and access to AI capabilities.
AR/VR and AI markets reaching critical mass. Early adopters establishing competitive advantages that will be difficult to overcome.
67% of furniture shoppers want AR visualization. 80% expect same-day delivery. Gardner White must meet these expectations or lose customers.
$100B+ Addressable Market Through 2028
Interactive Prototypes Demonstrating Future-State Capabilities
Each use case addresses critical operational challenges while positioning Gardner White to capitalize on emerging technologies through 2028. Click "Launch Prototype" to experience fully interactive demonstrations.
Transform shopping with immersive AR/VR experiences and AI-driven design intelligence
83% cart abandonment driven by visualization gap. Customers struggle to envision furniture in their homes, leading to decision paralysis and excessive returns (30-40% of online purchases).
Web-native AR room visualization with AI design assistant "Gwen" that measures spaces, curates personalized recommendations, and enables real-time furniture placement and customization.
Autonomous route optimization and real-time delivery intelligence
Complex last-mile delivery for bulky furniture items. High transportation costs, labor shortages, tight delivery windows, and frequent damages drive costs up while customer satisfaction suffers.
Agentic AI system that autonomously optimizes delivery routes, schedules white-glove services, predicts delays, and coordinates with customers in real-time through intelligent automation.
AI-powered customer intelligence and automated retention strategies
Limited customer intelligence and reactive engagement. Gardner White lacks predictive insights into customer needs, resulting in missed upsell opportunities and low repeat purchase rates.
Predictive AI platform that analyzes customer behavior, predicts next purchases with 87% accuracy, and automatically executes personalized retention campaigns through omnichannel touchpoints.
24-Month Transformation Roadmap
Phased Deployment Strategy for Maximum Value Realization
Why This Positions Gardner White for Market Leadership
Be the first furniture retailer in Michigan with full AI automation, establishing competitive moat before competitors can respond.
Turn mandatory 2027 migration into strategic opportunity to modernize entire technology stack with AI-native capabilities.
Meet and exceed 2026-2028 consumer expectations for AR visualization, AI assistance, and seamless omnichannel experiences.
Scale operations and revenue without proportional cost increases through intelligent automation and AI-driven optimization.
Reinforce family-owned values while demonstrating innovation leadership, appealing to both traditional and tech-savvy customers.
Build scalable technology foundation that enables geographic expansion beyond Michigan without operational complexity.
The 2026-2027 window represents a once-in-a-generation opportunity to establish market leadership through AI automation and SAP Cloud integration. Early action delivers maximum competitive advantage.